For hotels & hospitality
Future guests read reviews before they ever book.
93% of travelers read reviews before booking. Fast, professional replies show prospective guests you care — and they directly influence your Google ranking. OneTapReply gives the GM or duty manager a ready-to-post reply in seconds.
Why it matters
The case for review management in hotels & hospitality.
- High review volume
Hotels with 50+ rooms can receive dozens of reviews per week across check-out peaks.
- International guests
Reviews arrive in multiple languages — Spanish, German, Japanese, Arabic. Manual translation takes time.
- Negative reviews spread fast
An unanswered complaint sits at the top of your Google listing, deterring bookings.
- Front desk is busy
Staff managing check-ins and guest requests don't have time to open a review dashboard between tasks.
Example AI replies
On-brand, fast, always.
“Absolutely stunning hotel. The room was spotless, the view was incredible, and the concierge went above and beyond helping us plan our day trips. Already booked our next stay!”
AI reply · ready to approve
What a wonderful review — thank you! We're thrilled the room and the view lived up to expectations. Our concierge team loves helping guests discover the area, so we're glad that added to your experience. We look forward to welcoming you back!
“The AC didn't work in our room and the front desk said they couldn't move us because they were fully booked. Terrible experience for $200/night.”
AI reply · ready to approve
We sincerely apologize for the AC issue and that we weren't able to relocate you that evening. That falls short of our standards, especially at our price point. Our management team would like to make this right — please contact us directly at the front desk email so we can discuss compensation. Your comfort is our priority.
“Clean rooms and friendly staff. Breakfast buffet was good but could use more variety. Pool area was great.”
AI reply · ready to approve
Thank you for the thoughtful feedback! We're glad you enjoyed the rooms, staff, and pool. We've shared your breakfast suggestions with our culinary team — we're always looking to improve. Hope to see you again soon!
How it fits your day
Five steps. Then you forget we exist.
- 1
Connect your hotel's Google Business Profile
- 2
New guest reviews are detected automatically
- 3
AI drafts a reply matching the review tone and language
- 4
The draft appears with Approve, Edit, and Skip actions
- 5
Tap Approve. Posted to Google within seconds.
Pricing
$9.99/month per location. That's it.
100 reviews per month per property. Multi-language support built in. No annual contract.
Free up to 3 posts every 30 days · No credit card · Cancel anytime